How to Request a Refund

Refunds are submitted per product. If you’d like to request refunds for multiple products in a single order, you’ll need to complete a separate refund request for each item.

Steps to Start a Refund Request:

1. Go to https://clearlydev.com/help

2. Select the order you would like to request a refund for

3. Click “Request a Refund” on the product you would like to to request a refund (if multiple products you will need to do this process for each product.

This will open a refund request form.

What You Need to Know Before Submitting

• Refund requests must follow our Refund Policy outlined in our Terms of Service.

• Creators are given 7 days to respond to the refund request or to provide assistance to the customer.

• Our moderation team will review your request which can take up to 30 days.

• If approved, the refund will be processed to your original payment method within 7 days.

Refund Form Steps

Step 1: Product Confirmation
Confirm the exact product you’re requesting a refund for.

Step 2: Reason & Evidence

• Select the reason for your refund request.

• Describe the issue in detail.

• Upload supporting evidence (e.g., screenshots, videos, or files).

Step 3: Seller Contact (Optional but Recommended)
We recommend trying to resolve the issue directly with the seller first.

You’ll be asked:

• Whether you attempted to contact the seller (Yes/No)

• If yes:

  • Which platform you used (e.g., Discord, Email)

  • The date of contact

  • A short summary of the conversation

  • Any screenshots or logs of your interaction

Step 4: Final Confirmation
By submitting, you confirm that:

• All information is accurate to the best of your knowledge.

• You have read and agree to ClearlyDev’s Refund Pol